Looking for parts or service?
To obtain additional information on replacement parts or warranties, and to place orders, please call 1-800-752-3085, or send an email to customerservice@bbqgalore.com. Customer service is available M-F from 8am-4:30pm CST. If you reach us after hours or while serving other customers please leave a detailed message so we may research your inquiry and respond. Please be sure to include your contact information, grill model and the reason for your call. If you are inquiring about replacement parts for your grill, please include the grill model number and serial number (can be found engraved on a plate on the back side of the grill usually) for faster response.
BBQgalore.com web store customer service
If you have a question regarding an existing web order you placed through bbqgalore.com, or you are having difficulty placing an order through our online store, please call 1-214-355-4888, or for fast service you can send an email to order.confirmation@bbqgalore.com with a detailed message, including the items you are trying to order, the problem or error message you are encountering, and we will get in touch with you as soon as possible to assist you in your order.
Barbeques Galore web store return policy
Customers have 30 days from date of receipt to return unused merchandise purchased on the web store. Customers wishing to return items must contact order.confirmation@bbqgalore.com with your name, contact number and order number, as well as the reason for the return. If you received an incorrect item, or there was a problem during shipping (damaged product, etc), Barbeques Galore will issue a return label that you can use to return the merchandise. Once we have received your items, we will refund your purchase price, plus any applicable shipping charges and tax, after verifying the contents and condition of the items. Shipping charges will not be refunded unless the product is being returned due to an error on our end (wrong product sent, product damaged in transit). In-store purchases cannot be returned online, and online purchases cannot be returned to a physical store. If an item is returned to us outside of the 30-day return window, store credit will be given in lieu of a credit card refund.
If you are returning a product and it was not due to a shipping error or damage product, please send it to the address below via a trackable and insured method, such as FedEx, UPS or USPS with tracking and/or delivery confirmation. You may return all products to the address below:
Barbeques Galore
Webstore returns
2650 E. Lindsay Privado
Ontario, CA 91761
