We value your business and look forward to hearing from you.
Barbeques Galore Corporate Headquarters
2650 E. Lindsay Privado Dr., Suite A
Ontario, CA 91761
BBQgalore.com web store customer service
If you have a question about products on our web store, part numbers, or what product will fit your grill, or you are having difficulty placing an order through our online store, please call
1-214-355-4888, or for fast service you can send an email to
order.confirmation@bbqgalore.com with a detailed message, including the items you are trying to order, the problem or error message you are encountering, and we will get in touch with you as soon as possible to assist you in your order. If you are inquiring about replacement parts for your grill, please include the grill model number and serial number (can be found engraved on a plate on the back side of the grill usually) for faster response.
Customer Service
To obtain additional information on replacement parts or warranties please call 1
-800-752-3085, or send an email to
customerservice@bbqgalore.com. Customer service is available M-F from 8am-4:30pm CST. If you reach us after hours or while serving other customers please leave a detailed message so we may research your inquiry and respond. Please be sure to include your contact information, grill model and the reason for your call.
You may also get in touch with us via U.S. mail at:
Barbeques Galore
attn: Customer Service
3838 W. Miller Road
Garland, TX 75041
Barbeques Galore web store return policy
Customers have 30 days from date of receipt to return unused merchandise purchased on the web store. Customers wishing to return items must contact
order.confirmation@bbqgalore.com with your name, contact number and order number, as well as the reason for the return. Barbeques Galore will issue a return label that you can use to return the merchandise. Once we have received your items, we will refund your purchase price, plus any applicable shipping charges and tax, after verifying the contents and condition of the items. Shipping charges will not be refunded unless the product is being returned due to an error on our end (wrong product sent, product damaged in transit). In-store purchases cannot be returned online, and online purchases cannot be returned to a physical store.
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As we strive to provide the best possible customer service, don’t hesitate to contact Henrik Stepanyan, our COO, with any questions or feedback via email by clicking
here.