Returns for Items Bought In-Store

For returns of in-store purchased items, please contact our customer service at 1-800-GRILL-UP or customerservice@bbqgalore.com. In-store purchases have a 30-day return window and must be returned in unused condition. No returns, whether full, partial, or for in-store credit, will be issued after the 30-day window; no exceptions. Products returned to a store that show signs of use and/or damage will be handled at the store's discretion.

RETURNS FOR SHIPPED ITEMS FROM IN-STORE PURCHASES

Customers must reach out to Barbeques Galore within a 30-day window. Please contact our customer service at 1-800-GRILL-UP or customerservice@bbqgalore.com. Shipping charges are not refunded for standard returns.

INCORRECT OR DAMAGED ITEMS FOR SHIPMENTS OF IN-STORE PURCHASES

If items were purchased in-store and shipped, customers must report and send a picture of any damaged items or incorrect items received within 48 hours of receipt of delivery to customerservice@bbqgalore.com. Upon verification, Barbeques Galore will issue a prepaid return label to send the damaged/incorrect items back to our warehouse. Once the items are received, Barbeques Galore will ship replacement items to the customer. All damaged/incorrect products must still be sent back to Barbeques Galore within the 30-day return window.

 
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