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Customers have 30 days from date of receipt to return unused merchandise purchased on the web store. Customers wishing to return items must have an approved Return Merchandise Authorization (RMA) from Barbeques Galore before returning any product. If you are a registered customer, you can find the RMA form by logging in to your account and choosing the RMA option in your dashboard. For customers without an account, please fill out this RMA Request. We will issue you an RMA number and send an RMA form for you to fill out and include with your returned item. If an item is returned to us without the proper RMA form, your return cannot be processed until you complete and send to us your RMA form and it is approved. Orders returned outside the 30-day window will be issued store credit in lieu of a direct refund.