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Returns for Items Bought In-Store

For returns of in-store purchased items, please contact our customer service at 1-800-GRILL-UP or customerservice@bbqgalore.com. In-store purchases have a 30-day return window and must be returned in it's original condition (including all parts, accessories and packaging) and be accompanied with original sales receipt. All authorized returns are subject to a 20% restocking fee. No returns, whether full, partial, or for in-store credit, will be issued after the 30-day window; no exceptions. Products returned to a store that show signs of use and/or damage will be handled at the store's discretion. Refunds for cash purchases over $50 will be sent via Company check mailed within 14 business days of the return.

SPECIAL ORDER ITEMS

Special Order Items can not be cancelled, returned or exchanged.

RETURNS FOR SHIPPED ITEMS FROM IN-STORE PURCHASES

Customers must reach out to Barbeques Galore within a 30-day window. Please contact the store you purchased the item from or our customer service at 1-800-GRILL-UP or customerservice@bbqgalore.com. Shipping charges are not refunded for standard returns.

INCORRECT OR DAMAGED ITEMS FOR SHIPMENTS OF IN-STORE PURCHASES

If items were purchased in-store and shipped, customers must report and send a picture of any damaged items or incorrect items received within 48 hours of receipt of delivery to customerservice@bbqgalore.com. (Incorrect items are defined as items that differ from what was ordered or items that were incorrectly recommended by Barbeques Galore.) Upon verification, Barbeques Galore will issue a prepaid return label to send the damaged/incorrect items back to our warehouse. Once the items are received, Barbeques Galore will ship replacement items to the customer. All damaged/incorrect products must still be sent back to Barbeques Galore within the 30-day return window.