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Frequently Asked Questions

What Payment Options Do You Accept?

We currently offer online payments with your Mastercard, Visa or American Express, as well as payment options with Synchrony Home Financing. Apply Now for 0% APR Financing for up to 24 months.

Do You Offer Any Discounts?

We do! Please check our both our rewards page and our coupons page for discounts. As well, we offer various loyalty discounts for all our previous Turbo brand customers, Active Military & Veterans and Contractors. Please call 1-800-GRILLUP for more information.

How Do I Check the Status of My Order?

The easiest way to check on your order is by creating an account before purchasing, then simply log in to your account at any time to check or feel free to call 1-800-GRILLUP and we can check the status for you.

How Do I Check My Giftcard Balance?

Barbeques Galore offers 2 types of gift cards. Online gift cards can be checked by using the “Check Gift Card Status” below the items on your shopping cart page under Apply Gift Card Code. In-store gift cards can only be used in-store and can be checked using our Gift Card Balance Checker. For more information or purchasing, please visit our gift cards page.

Contact Us

Need Additional Help?

Our Grilling Experts and Customer Service team is ready to help you with all your grilling and product needs.


Our Grilling Experts are ready to help you purchase, set up and maintain your next grill purchase.

Visit our Store Locations page to find a store near you.

Customer Service

Our Customer Service team is ready to help with all your purchase, support and technical needs.

Call Toll-Free: 1-800-Grill-Up
Email: [email protected]
Monday - Friday: 8:30am-4:30pm PST

Live Chat

Click the chat button in the bottom right corner of your screen or start a chat

Monday - Friday: 8:30am-4:30pm PST
Sunday: 9am-3pm PST

Behind the grill

Professional recipes from incredible chefs!

Christie Vanover - GirlsCanGrill Nick Hill - SaltFireBBQ Chuck Matto - ChucksFlavorTrain Derek Perry - FreedomSoHard Jason Glover - DadsThatCook Chris Apple - WhiteBullsBBQ