Returns & Cancellations
Online Orders
Return Policy
Customers have 30 days from date of receipt to return unused merchandise purchased on the web store. Customers wishing to return items must have an approved Return Merchandise Authorization (RMA) from Barbeques Galore before returning any product.
Products with original packaging must be returned in new and unopened condition to receive a full refund. If an item is returned to us that has been used or is no longer in new or unopened condition, Barbeques Galore reserves the right to exclude such an item from a refund, or charge a 20% restocking fee, based on the condition of the item at the time we receive it. Any items received that are damaged or broken will not be refunded, unless the customer initially received the item broken or damaged. Orders returned outside the 30-day window will be issued store credit in lieu of a direct refund. Online purchases cannot be returned to a physical store. Barbeques Galore is not responsible for shipping cost related to returning your item unless your product was incorrect or damaged.
Start a Return
If you are a registered customer, you can find the RMA form by logging into your account and choosing the RMA option in your dashboard.
For customers without an account, please contact customer service at 1-800-GRILLUP or [email protected]
We will issue you an RMA number and send an RMA packing slip for you to fill out and include with your returned item. If an item is returned to us without the proper RMA packing slip, your return cannot be processed until you complete and send it in.
Shipping Information
Please make sure to package any returns well and document the condition of the item prior to returning it. Customers are encouraged to use a mail service that offers insurance on the item in case of damage during transit. Barbeques Galore will not be responsible for items damaged during return shipping. Shipping charges will not be refunded unless the product is being returned due to an error on our end (wrong product sent, incorrectly recommended product, product damaged in transit).
Incorrect or Damaged Items
Customers must report and send a picture of any damaged items or incorrect items received within 48 hours of receipt of delivery to [email protected]. (Incorrect items are defined as items that differ from what was ordered or items that were incorrectly recommended by Barbeques Galore.) Upon verification, Barbeques Galore will issue a prepaid return label to send the damaged/incorrect items back to our warehouse. If any damaged or incorrect Items are not reported within 48 hours, Barbeques Galore will not be held liable. Once the items are received, Barbeques Galore will ship replacement items to the customer. All damaged/incorrect products must still be sent back to Barbeques Galore within the 30-day return window.
Special Order Item Returns
Online orders placed for items marked as "Special Order" cannot be returned for a refund.
Order Cancellations
For Online orders requesting cancellation, if an order is canceled before it has ship no additional charges will be applied. If an order is canceled the same day that is has shipped, then a routing fee will be applied. Parcels will be $10.00 and LTL shipments $100.00. If an order is canceled the day after it has shipped until delivered, then a routing fee of $20.00 for parcels and $200.00 for LTL orders.
For special order items, a restocking fee of 20% may be added on top of the already mentioned charges for cancelling an order.
To request a cancellation or if you have any questions on the status of your order, please contact customer service at 1-800-GRILL-UP.
In-Store Orders
Return Policy
For returns of in-store purchased items, please contact our customer service at 1-800-GRILL-UP or [email protected]. In-store purchases have a 30-day return window and must be returned in it's original condition (including all parts, accessories and packaging) and be accompanied with original sales receipt. All authorized returns are subject to a 20% restocking fee. No returns, whether full, partial, or for in-store credit, will be issued after the 30-day window; no exceptions. Products returned to a store that show signs of use and/or damage will be handled at the store's discretion. Refunds for cash purchases over $50 will be sent via Company check mailed within 14 business days of the return.
Start a Return
If you are a registered customer, you can find the RMA form by logging into your account and choosing the RMA option in your dashboard.
For customers without an account, please contact customer service at 1-800-GRILLUP or [email protected]
We will issue you an RMA number and send an RMA packing slip for you to fill out and include with your returned item. If an item is returned to us without the proper RMA packing slip, your return cannot be processed until you complete and send it in.
Returns for Shipped Items
Customers must reach out to Barbeques Galore within a 30-day window. Please contact the store you purchased the item from or our customer service at 1-800-GRILL-UP or [email protected]. Shipping charges are not refunded for standard returns.
Incorrect or Damaged Shipped Items
If items were purchased in-store and shipped, customers must report and send a picture of any damaged items or incorrect items received within 48 hours of receipt of delivery to [email protected]. (Incorrect items are defined as items that differ from what was ordered or items that were incorrectly recommended by Barbeques Galore.) Upon verification, Barbeques Galore will issue a prepaid return label to send the damaged/incorrect items back to our warehouse. Once the items are received, Barbeques Galore will ship replacement items to the customer. All damaged/incorrect products must still be sent back to Barbeques Galore within the 30-day return window.
Special Order Item
Special Order Items can not be cancelled, returned or exchanged.
