Customers have 30 days from date of receipt to return unused merchandise purchased on the web store. Customers wishing to return items must have an approved Return Merchandise Authorization (RMA) from Barbeques Galore before returning any product.
Products with original packaging must be returned in new and unopened condition to receive a full refund. If an item is returned to us that has been used or is no longer in new or unopened condition, Barbeques Galore reserves the right to exclude such an item from a refund, or charge a 20% restocking fee, based on the condition of the item at the time we receive it. Any items received that are damaged or broken will not be refunded, unless the customer initially received the item broken or damaged. Orders returned outside the 30-day window will be issued store credit in lieu of a direct refund. Online purchases cannot be returned to a physical store.
Start a Return
If you are a registered customer, you can find the RMA form by logging into your account and choosing the RMA option in your dashboard.
For customers without an account, please contact customer service at 1-800-GRILLUP or [email protected]
We will issue you an RMA number and send an RMA packing slip for you to fill out and include with your returned item. If an item is returned to us without the proper RMA packing slip, your return cannot be processed until you complete and send it in.
Please make sure to package any returns well and document the condition of the item prior to returning it. Customers are encouraged to use a mail service that offers insurance on the item in case of damage during transit. Barbeques Galore will not be responsible for items damaged during return shipping. Shipping charges will not be refunded unless the product is being returned due to an error on our end (wrong product sent, incorrectly recommended product, product damaged in transit).
Incorrect or Damaged Items
Customers must report and send a picture of any damaged items or incorrect items received within 48 hours of receipt of delivery to [email protected] (Incorrect items are defined as items that differ from what was ordered or items that were incorrectly recommended by Barbeques Galore.) Upon verification, Barbeques Galore will issue a prepaid return label to send the damaged/incorrect items back to our warehouse. Once the items are received, Barbeques Galore will ship replacement items to the customer. All damaged/incorrect products must still be sent back to Barbeques Galore within the 30-day return window.
Special Order Item Returns
Online orders placed for items marked as "Special Order" cannot be returned for a refund. Returns for Special Order items will be accepted only within the standard 30 day return window, and store credit will be given for any special order items returned within those 30 days. After 30 days, no Special Order returns can be accepted.
For Online orders requesting cancellation, if an order is canceled before it has ship no additional charges will be applied. If an order is canceled the same day that is has shipped, then a routing fee will be applied. Parcels will be $10.00 and LTL shipments $100.00. If an order is canceled the day after it has shipped until delivered, then a routing fee of $20.00 for parcels and $200.00 for LTL orders.
For special order items, a restocking fee of 20% may be added on top of the already mentioned charges for cancelling an order.
To request a cancellation or if you have any questions on the status of your order, please contact customer service at 1-800-GRILL-UP.