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Stores Contact

Check Order Status

Online Orders

For Guest Orders
Enter the fields below to check your order status and get tracking information. New orders may take a few minutes to show up.

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In-store Orders

For in-store orders, please connect with the store where your order was purchased or contact customer service at 1-800-GRILLUP.

Contact Us

Need Additional Help?

Our Grilling Experts and Customer Service team is ready to help you with all your grilling and product needs.

Stores

Our Grilling Experts are ready to help you purchase, set up and maintain your next grill purchase.

Visit our Store Locations page to find a store near you.

Customer Service

Our Customer Service team is ready to help with all your purchase, support and technical needs.

Call Toll-Free: 1-800-Grill-Up
Email: [email protected]
Monday - Friday: 8:30am-4:30pm PST

Live Chat

Click the chat button in the bottom right corner of your screen or click here

Monday - Friday: 8:30am-4:30pm PST
Sunday: 9am-3pm PST