Check Order Status
Online Orders
For Guest Orders
Enter the fields below to check your order status and get tracking information. New orders may take a few minutes to show up.
Already have an account? Sign In to view all orders.
In-store Orders
For in-store orders, please connect with the store where your order was purchased or contact customer service at 1-800-GRILLUP.
Contact Us
Need Additional Help?
Our Grilling Experts and Customer Service team is ready to help you with all your grilling and product needs.
Stores
Our Grilling Experts are ready to help you purchase, set up and maintain your next grill purchase.
Visit our Store Locations page to find a store near you.
Customer Service
Our Customer Service team is ready to help with all your purchase, support and technical needs.
Call Toll-Free: 1-800-Grill-Up
Email: [email protected]
Monday - Friday: 8:30am-4:30pm PST
Live Chat
Click the chat button in the bottom right corner of your screen or click here
Monday - Friday: 8:30am-4:30pm PST
Sunday: 9am-3pm PST
Find out more about their purpose and settings in your browser. By browsing the site you are agreeing to use cookies according to your browser settings. Privacy and Cookie Policy
Finance your purchase with 0% APR Financing for up to 24 Months*
6mo on purchases of $499 or more; 12mo on purchases of $999 or more; 24mo on purchases of $3999 or more;
Apply Online Learn More
Financing Benefits:
- Choose your way to pay -- financing available*
- Every day special financing offers for 6, 12, 24 months* or 48 months**
- Frequent promotional financing offers
- No annual fees†
- Use online or at any of our store locations
*Offer applies only to single-receipt qualifying purchases. Any suggested equal monthly payment shown in connection with this promotional offer (which may exclude taxes and delivery):
- May be greater than the required minimum monthly payment that will be charged on your billing statement;
- Equals the promotional purchase amount divided by the number of months in the promo period rounded to the next highest whole dollar, and
- Would pay off the promotional purchase amount within the promo period, but only if there are no other balances on your account at any time during the promo period and you make your payments on time. In such event, your total payments will equal the amount of the promotional purchase amount.
Qualifying purchase amount must be on one receipt. Discounts may result in the qualifying purchase amount not being satisfied. No interest will be charged on the promo balance if you pay it off, in full, within the promo period. If you do not, interest will be charged on the promo balance from the purchase date. The required minimum monthly payments may or may not pay off the promo balance before the end of the promo period depending on purchase amount, promo length and payment allocation. Regular account terms apply to non-promo purchases and, after promo period ends, to the promo balance For new accounts: Purchase APR is 29.99%. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
†For new accounts: Purchase APR is 29.99%; Minimum Interest Charge is $2.