GCCH Charcoal Tray Support
FREE SHIPPING ON THOUSANDS OF ITEMS!*
Look for the FREE SHIPPING note on hundreds of grills, heaters, fire tables and more. For a full list of products, view our Free Shipping page.
How quickly will my order be shipped?
Product ETAs can be found on each individual product. For in-stock products, product usually ships in 1-2 business days. For special order items, shipping times can vary from 2 - 12 weeks or longer depending on product and availability. All times posted are estimated and subject to change at anytime. If you have questions about a specific product or about shipping times for an order that was already placed, please contact customer service at 1-800-GRILL-UP.
Due to current Covid-19 Global Pandemic, shipping times and product availability fluctuate heavily and cannot be guaranteed. All stock availability and shipping times vary and can change rapidly. If you have any concerns, please contact our customer service team.
How long will it take to get my order?
Shipping times are calculated based on the date of the shipment, not the date of the order. Orders are shipped 1-2 business days following the order date for in-stock orders or 1-2 business days after receipt of all the individual products on orders with special order products. FedEx/UPS does not deliver on weekends and does not count those days when factoring shipping times. Therefore, orders shipped Thursday or Friday can be expected to be delivered on Monday and Tuesday, respectively. Shipping times also depends on the customer's location. General shipping times range from 1-5 business days.
For freight orders, the freight carrier will contact customer via the phone number provided on the order to schedule the delivery appointment. If the freight carrier cannot reach the customer in a timely manner to schedule this appointment, it will affect delivery dates. Please include a valid and readily accessible phone number with your order to avoid any unnecessary delays. If customer cannot be reached within 48 hours of first attempted contact by delivery company, the customer's order will be returned to Barbeques Galore. The customer will then be refunded the original purchase price of the order, less shipping costs and a 15% restocking fee.
Who can I contact if I have more questions?
Important Info for Freight Orders
Freight orders are orders that are either too heavy or too large dimensionally for normal FedEx/UPS shipment. All freight shipments will require access for a semi-truck and trailer to deliver. If this is a concern in your area, your please contact our customer service team and we will be glad to discuss this with the freight company before the item is purchased.
What to Expect with Freight Orders
- Once your order is placed and we have your product in our warehouse, the freight/delivery company will contact you to schedule a drop off time.
- You will be required to be there to physically inpsect and sign for your order
- A truck with lift gate will unload the product curbside. Unless other arrangements were made beforehand, they cannot deliver the package anywhere else.
- Please inspect your product before signing the Proof of Delivery (POD) slip.
- If there is damage, take pictures, refuse the delivery and email customer service right away so we can fix the issue.
- Once the proof of delivery is signed, you have accepted ownership of the items in thier current condition
Please visit our Shipping & Delivery page for more information on normal and freight order purchases.
Low Price Guarantee
Barbeques Galore will match the advertised price of any in-stock item from an authorized dealer of that brand (online dealers included). Simply contact our customer service team and present a lower price and we'll match it. Price match can be done at time of purchase or up to 30 days from an already placed purchase.
Some exceptions apply, for more info please visit our Low Price Guarantee page.
Need to return an item? Simply contact customer service to let them know. You'll have up to 30 days to return any unused merchandice. Products must be in new condition to receive full refund. Shipping refunded for incorrect or damaged items only (must report within 48 hours of delivery).
For more info, please visit our Returns & Cancellations page.
Why Choose Barbeques Galore?
Barbeques Galore is the nation’s largest specialty retailer of grills and outdoor living products, established in the U.S. in 1980. We have retail stores concentrated throughout California, Nevada, Arizona and Texas, where the sun shines often and outdoor living is a year-round indulgence.
For more reasons, please visit our About Us page.
Our Grilling Experts are ready to help you purchase, set up and maintain your next grill purchase.
Visit our Store Locations page to find a store near you.
Our Customer Service team is ready to help with all your purchase, support and technical needs.
Click the chat button in the bottom right corner of your screen or click here
Monday - Friday: 8:30am-4:30pm PST
Sunday: 9am-3pm PST