TrueFlame 6"x12" Island Vent Panel Masonry Frame Return - TF-IV-12M

How quickly will my order be shipped?

Product ETAs can be found on each individual product. For in-stock products, product usually ships in 1-2 business days. For special order items, shipping times can vary from 2 - 12 weeks or longer depending on product and availability. All times posted are estimated and subject to change at anytime. If you have questions about a specific product or about shipping times for an order that was already placed, please contact customer service at 1-800-GRILL-UP.

How long will it take to get my order?

Shipping times are calculated based on the date of the shipment, not the date of the order. Orders are shipped 1-2 business days following the order date for in-stock orders or 1-2 business days after receipt of all the individual products on orders with special order products. FedEx/UPS does not deliver on weekends and does not count those days when factoring shipping times. Therefore, orders shipped Thursday or Friday can be expected to be delivered on Monday and Tuesday, respectively. Shipping times also depends on the customer's location. General shipping times range from 1-5 business days.

For freight orders, the freight carrier will contact customer via the phone number provided on the order to schedule the delivery appointment. If the freight carrier cannot reach the customer in a timely manner to schedule this appointment, it will affect delivery dates. Please include a valid and readily accessible phone number with your order to avoid any unnecessary delays. If customer cannot be reached within 48 hours of first attempted contact by delivery company, the customer's order will be returned to Barbeques Galore. The customer will then be refunded the original purchase price of the order, less shipping costs and a 15% restocking fee.

Who can I contact if I have more questions?

Connect with us via Live Chat, contact us at 1-800-GRILL-UP (8:30A-4:30P M-F) or speak to one of our grilling experts at your local Barbeques Galore store location to find out more!

Important Info for Freight Orders

Freight orders are orders that are either too heavy or too large dimensionally for normal FedEx/UPS shipment. All freight shipments will require access for a semi-truck and trailer to deliver. If this is a concern in your area, your please contact our customer service team and we will be glad to discuss this with the freight company before the item is purchased.

What to Expect with Freight Orders

1. Once your order is placed and we have your product in our warehouse, the freight/delivery company will contact you to schedule a drop off time.
2. You will be required to be there to physically inpsect and sign for your order
3. A truck with lift gate will unload the product curbside. Unless other arrangements were made beforehand, they cannot deliver the package anywhere else.
4. Please inspect your product before signing the Proof of Delivery (POD) slip.
5. If there is damage, take pictures, refuse the delivery and email customer service right away so we can fix the issue.
6. Once the proof of delivery is signed, you have accepted ownership of the items in thier current condition

Please visit our Shipping & Delivery page for more information on normal and freight order purchases.

Still got questions or ready to start? Contact our Experts and we can get you started in the right direction.

Some exceptions apply, for more info please visit our Low Price Guarantee page.

For more info, please visit our Returns & Cancellations page.

For more reasons, please visit our About Us page.